How to Secure Your System During Remote Support Sessions

Remote tech support is convenient and efficient, but it also involves granting access...

1. Choose a Trusted Support Provider

Always verify the identity...

2. Confirm the Identity of the Technician

Ask for a case ID...

3. Use Secure Remote Access Tools

• End-to-End Encryption: Tools like AnyDesk, TeamViewer, and Zoho Assist...
• Official Downloads: Only download remote access software...
• Avoid Unknown Tools: Never install programs recommended by strangers...

4. Stay Present During the Session

Never leave your device unattended...

5. Close Sensitive Files and Applications

Before starting the session...

6. Revoke Access After Support Ends

Once the session is complete...

7. Scan Your System for Threats

After the session, run a full antivirus and malware scan...