How We Spend Time Supporting Clients
April 14, 2025•4 min readCustomer Support
“Most of our time is split between proactive protection and reactive support—ensuring clients feel confident reaching out for anything they need.”
How We Spend Time Supporting Clients
As part of our service, we run a help desk for clients...
1. Behind-the-Scenes Work – 30%
This includes proactive maintenance...
2. Fixing “Incidents” – 30%
These are technical issues where something isn’t working right...
3. “How Do I…?” Questions – 15%
These are common user questions...
4. Routine Business Changes – 15%
These are operational requests such as new user onboarding...
5. IT Admin Tasks – 10%
We also handle essential IT administration...
Tags
#Help Desk#Client Support#Metrics
